By agreeing to commence lessons or courses you agree to the following Terms and Conditions.
Flying Colours Driver Training is a business which provides driving tuition. Your instructor is self-employed and operates the business of Flying Colours Driver Training. The contract for driving tuition is solely between you and your instructor.
In order to receive driving lessons (tuition) you must:
It is your responsibility to provide your instructor with proof that you have a valid licence to drive and can read a number plate (as stated above) before the commencement of your first driving lesson. If you fail to provide proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.
You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons. On your first lesson you must present your instructor with a valid provisional licence. You must notify your instructor immediately of any matters which affect your ability or entitlement to have driving tuition e.g. any lack or loss of a valid UK professional driving licence or medical conditions. Your lessons will be conducted on a one-to-one basis. Lessons will be for a minimum of 1 hour in duration, if for any reason the instructor is running late he will make a concerted effort to inform the pupil of his estimated time of arrival. Should the delay be greater than 15 minute this time will be adjusted either by holding credit or extending the next suitable lesson, this will be made at the instructors discretion. The instructor will arrive at the location agreed for your lesson, if there is no reply at the location in question, we will wait approximately 15 minutes. If after 15 minutes you have not made contact or your instructor is unable to reach you, the lesson will be abandoned, and you will be required to pay for the lesson(s) in question. A record of your progress will be kept by the instructor and you may request a copy. You are expected to take any reasonable advice that we give you in respect of your driver training and allow your instructor to decide when you are test ready. Your instructor will provide you with all the necessary training in preparation for the test but cannot guarantee that you will pass your test. You should ensure that your mobile phone is switched off, prior to entering the vehicle for safety reasons. Your instructor will not use a mobile phone whilst the vehicle is moving on a driving lesson. If the instructor believes that you are unfit to carry out the lesson safely, due to self-induced circumstance (e.g. Alcohol or Drugs) the lesson will be cancelled and you will be charged in full for the driving lesson. We do not tolerate any form of abusive behaviour. If you display abusive behaviour towards your instructor, this will result in the lesson or driving course being terminated and you will be charged for the lesson or driving course fee.
If you require your instructor to book, amend or cancel your driving test a £8 administration fee will be charged. If we book a driving test on a candidates behalf through our business booking service and if you default on any payments or you withdraw or are withdrawn from training. The driving test can be cancelled by the instructor at any time, if applicable the driving test fee can then be refunded minus the administration fee of £8, however if cancelled within 5 working days of the test date there will be no refund. On the day of the test a 3 hours lesson must be booked to allow for the test itself and a warmup period which will include all manoeuvre's and test syllabus. During the warmup session you and your instructor will be required to check the vehicles for the ‘Show me tell me’ questions. In the event that any part of the vehicle fails every endeavour will be made to repair or replace the vehicle in good time. We will not be held liable for any test fees lost as a result of the DVSA cancelling the test for loss or malfunction of any part of the vehicle. The instructor reserves the right to withdraw the training car from the driving test in the interest of safety, if in the instructors opinion, your driving is potentially or actually dangerous and does not meet the standard expected. The DVSA test fee will be lost if this falls within their notice period and more training will then be required to meet the standard expected at a further cost to you.
To make payment for your lesson you can use one of the following methods:
You must pay by pre-payment for any lessons, block bookings and training courses with tests included. you will be required to pay if you do not show up for the lesson(s) or do not follow the cancellation policy.
You will be expected to pay a non-refundable deposit or alternatively if agreed the full course cost to secure the lessons/courses. If you have to cancel the lessons/courses, you must comply with the Cancellation Policy Block bookings, intensive training and pass plus courses are provided on the understanding that no refunds will be given, and all lessons/courses must be completed within 90 days of purchase (60 days if less than 5 hours left).
Always keep the gift voucher (‘Voucher’) in a safe place as it cannot be re-issued if lost or damaged. The Voucher is valid until the date shown and must be redeemed by that date. The Voucher has no cash value. The Voucher is non-refundable. The Voucher is for the individual named on the Voucher and is not transferrable. Vouchers are subject to availability. Once the Voucher is redeemed for the lessons, all lessons must be completed within 90 days from the date the Voucher was redeemed.
If you want to cancel a lesson, a minimum of 48 hours’ working days prior notice must be given for standard driving lessons. If you fail to provide the correct notice you will be charged for the full price of your lesson. If you have booked a block of lessons or driving course in advance, a minimum of 30 working days prior notice is required. Please note that any deposit or alternatively full course cost which has been paid is non-refundable. If you fail to provide the correct notice or have begun the intensive or driving course and wish to cancel the course you will be charged for the full price of the course. You must notify your instructor of the cancellation of lesson(s)/course in writing by:
Please note if you are notifying your instructor by email or text please ensure it is received by a follow up phone call otherwise the lesson(s) may still be charged. In addition to this when cancelling a lesson(s) this must be done during the instructors operational hours which are Monday to Saturday 8am – 8pm only, not including Sundays or Bank Holidays. If your instructor needs to postpone or reschedule a lesson, a minimum of 48 hours’ notice will be given, unless the following circumstance occur:
Where circumstance occur out of the instructors control (a to f) the instructor is not responsible and a postponement of your driving lesson(s) will apply. If you fail to provide the prior notice required for the lesson, intensive or driving course you will be charged at the full rate of the lesson(s) concerned. If any payment remains outstanding after 7 days we may consider passing the debt to a collection agency will charge you for the recovery cost in addition to this we will also charge £30.00 for administration. In the event of you having booked your driving test, the DVSA requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you are not ready for your test or you have not consulted with your instructor as to his availability.
If any gesture of goodwill refund is agreed there will be a £20 administration processing fee deducted from the payment and the standard non discounted rate (£36) on lessons will be charged.
COVID-19
Please inform us immediately if you are showing symptoms due to constant changes to guidelines we will advise our current procedures at the time.
You cannot sell or transfer lessons or driving courses which have been purchased in your name to any other person.
All question papers, handouts, books, DVD, C.D rom and relevant materials referred to as items remain the property of Flying Colours Driver Training. If you use the property you will pay a deposit for the use of the property. If you do not return the property upon request or the property is returned damaged a fee will be charged for replacement or full deposit retained if applicable. CD Rom/DVD are provided when a deposit of £10.00 is paid, £5.00 will be refunded on safe return of the item, after it is checked that it is undamaged and in good condition. You are prohibited to illegally copy under copyright law or lend the item to any third parties. If you cease to have driving lessons with your instructor and or do not hear from you within 15 days you will need to return any Property to your instructor immediately unless otherwise agreed by your instructor.
In the event that your negligence and/or carelessness causes damage to the training vehicle which is not covered under the instructors Insurance for example this includes but is not limited to:
You will be liable to pay for the repair costs of the damage you caused up to the limit of £150.00
Flying Colours Driver Training and your instructor are not liable to you for any loss or damage caused where and to the extent that:
Your instructor and/or Flying Colours Driver Training shall not in any event, be liable for losses relating to business interest you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption. Nothing in these Ts&Cs will affect any statutory rights you may have as a consumer.
Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver, whilst in control of driving the instructor’s tuition vehicle.
To find out more about how we use your personal information, please read our Privacy Notice.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform you of any changes ‘Force Majeure’ means any event or sequence of events beyond our reasonable control preventing or delaying us from performing our obligations. We won’t be liable if delayed in or prevented from performing our obligations under these Ts&Cs due to Force Majeure. A waiver of any rights under these Ts&Cs or law is only effective if it’s in writing and not deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under these Ts&Cs or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. If any provision or part-provision of these Ts&Cs is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification isn’t possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause won’t affect the validity and enforceability of the rest of the terms. These Ts&Cs aren’t intended to give rights to anyone except you and us. The rights of any third parties are specifically excluded.
These Terms and Conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English and Welsh courts.
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